TABLE OF CONTENTS

Maximizing Your Money

Communicating With Uber

Protecting Your Rating

Protecting Your Vehicle and Yourself

Washington, D.C. Area Tips


Maximizing Your Money

  • Download the “meter app” which calculates rides with the rates of most rideshare apps. By using this on par with the Uber app you will know how much your current trip will earn you (a lot of rides are being calculated wrong by the system and we think its on purpose and if you don’t notice that then nothing will happen). This is also useful in cases where you get a recurring rider or someone that wants to pay you cash. (Here you can edit the ratings in case you want to charge some more, but also know that you will also save yourself the 20-50% that Uber takes as a commission.)
  • Bad acceptance rate means less money. To avoid this you have to stop using the “do not charge rider” option when canceling a trip. When you have to cancel a trip for any reason you shouldn’t just press “do not charge” since this means that you are the reason this rider wont get the trip they requested on time and this will lower your acceptance rate. If you need to cancel a trip because of bad rating, one letter as a name or any other reason, use the other options and that way you will avoid the hit on your acceptance rate (do not abuse this either since it might get your account flagged or you being disconnected for minutes or even hours). When you need to cancel consecutive trips use different options for each.
  • Airports can be a waste of time and money. The only times you should stay in an airport is if there are no cars in the parking lot (and even then I would think twice before staying). If you stay at the airport you can stay there for more than an hour and get a trip going just 5 miles away or an Uber pool or a trip to the MARC station around the same airport. The time it takes you to get another trip is time that you can use driving back to the city and getting better trips.

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Communicating With Uber

  • When you have to talk to an Uber Rep, remember to always be sure of what your problem is. If you are calling because one of your trips was calculated wrong, then let them know what trip is wrong and that you want it fixed (not being confident when talking to them might tell them that you are not sure of what you’re saying and they won’t fix the trip). Always keep a picture of the trip in question if they tell you that you were not right.
  • Take a screenshot of every trip where you feel Uber took too much as commission or was calculated wrong and nothing was fixed and save it. If any class action lawsuit is allowed against Uber in your city because of how much money Uber has been taking from drivers you want to have enough proof that this has been happening to you and how much they have taken.

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Protecting Your Rating

  • Buy a Dash Cam! Dash cams are one of the most important gadgets that you can have in your vehicle while working for Uber. They will protect you from passengers lying about you, will deter dangerous people from doing anything and will also be proof in case of an accident.  Recommended Dash cam is the “Vantrue N2 Pro Uber Dashcam.”
  • Pool rides in the long run will get you deactivated. Other riders will rate you poorly for situations that are not under your control like a route that has another passenger dropped off first, or another rider has food, or smells bad. Those ratings will stack and lower your overall rating. Avoid Uber pool rides as much as possible unless you need them for a quest and your rating is good enough to not take hits after several pools. The earnings on a pool most of the times can be less than in a normal ride of the same time and distance so always prioritize UberX or anything other than pools.
  • Wait till the passenger gets out of your vehicle before giving them a rating. This is important since a rider might slam your car’s door like the Hulk and you might feel like that is enough reason to let Uber know this rider needs some advice. Also when some riders are about to get out of the vehicle they check your screen hoping they can see what you are rating them and if they see anything but 5, even if you did perfect they will also rate you poorly.

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Protecting Your Vehicle and Yourself

  • The rating system can help you in a lot of situations. If a rider is complicated, annoying or makes you uncomfortable in any way, give them a low rating. A rider who seems uncomfortable or annoyed will always rate you poorly and if you don’t do the same then Uber will take it like you were the problem in that specific ride. Also call Uber as soon as you finish a ride where you had to rate a rider poorly, explain the Uber rep what happened and why you had to give the rider a bad rating (most reps will flag your account so if any false report is made by the rider you will not get any negative point on your account.)
  • A rider with less than 4.7 stars is most likely going to be an uncomfortable ride. 4.69 or less means that this passenger has had a good amount of trips rated 4 or less stars and you want to avoid them since you never want to deal with difficult people, vomit, fights or anything that would jeopardize your safety.
  • Check your vehicle after every trip. A rider might damage your vehicle and get out of it without letting you know. Always check your seats and remember the name of the person and the trip where it happened and take pictures of it as soon as the passenger gets out or if you notice it before they get out then take the picture with them in the car. you might want to be sneaky but this gives you stronger proof.  Uber wont take more than 300 dollars out of a passenger’s account without their permission and any damage under 1000 dollars is not worth claiming to their insurance since the deductible is actually 1000 dollars. The only option is asking Uber for that passenger’s info and taking that person to small claims.
  • Learn how to get people out of your car without causing trouble. If you feel like a passenger is dangerous, is about to cause a scene, disrespected you or you simply need them out of your vehicle ASAP first let them know that you are not going to be able to complete the trip and that they will not be charged at all (even if that might happen). If you think you have a violent passenger in the back then take off your seatbelt and if there is anything you have to protect yourself then keep an eye and be alert. Get out of the car if it’s needed too and don’t hesitate to call 911. (Nothing you do to protect yourself will affect your business especially if you have a dash cam and if the trip was never completed.)
  • When working late nights observe the people before they get in your car for signs of intoxication. After some time driving you should detect someone that is too drunk to be in a vehicle. Check how they walk, how they talk to you from your window (keep your car locked until you confirm they are the correct passengers and they are OK) and even any smell.

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Washington, D.C. Area Tips

Navigation Tips

  • To get from Capitol Hill to Columbia Heights during rush hour, take Irving to North Cap, which will take you to an empty road with a high speed limit around the Veteran’s Administration Facility, allowing you to avoid congested Florida Avenue, which every GPS suggests by default.
  • Here is a map of DC’s speed cameras.

Public Bathrooms

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